Customer Service: Fast Help for Orders, Contacts and Support

If you need help with an order, a refund, or a question about a medicine, this page gives simple, practical steps you can use right away. We want you to get answers without waiting and know what info to have ready so the team can help faster.

How to reach us quickly

Use the Contact Us page to send your message. Put the order number, the email you used, and a short description of the issue in the first message. That little list saves time and gets you a faster reply. If you have a tracking number, include it. If you’re worried about privacy or data handling, check the Privacy and Data Protection page for how your information is used and stored.

Expect a response window—most queries are answered within 48–72 hours. For questions about prescriptions, include the prescribing doctor’s name and the prescription date. For product questions, include the exact product name and the batch or SKU if you have it.

Orders, payments and refunds — quick fixes

Order didn’t arrive? First, check the tracking link from your confirmation email. If it shows delivered but you don’t have it, contact the carrier and tell us the outcome. We’ll open an investigation if needed. Payment issues: double-charge or failed payment usually gets fixed faster when you include a screenshot of your bank notice or payment confirmation.

Want to cancel? If the order is still processing, canceling is often possible. If it’s shipped, we’ll explain return steps and refund timelines. Refunds typically post back to your original payment method within 5–14 business days after we receive the return or confirm the refund.

Need a prescription filled? Make sure your prescription is valid for your country and include a clear photo or PDF when requested. If a prescription needs verification, we’ll contact your prescriber but having those details ready speeds things up.

Choosing a safe online pharmacy: check for clear contact details, privacy info, and real customer support. If a site hides its address or offers too-good-to-be-true prices with no prescription rules, that’s a red flag. We post guides and reviews to help you pick trusted services.

Shipping and customs: international orders can face customs delays or extra fees. We provide estimated delivery times and notes about possible import charges. If customs hold your package, you may need to supply extra documents—we’ll tell you what’s required.

If you still have questions, try these quick tips: 1) Re-check your confirmation email, 2) Gather order details, 3) Describe the problem in one short paragraph, 4) Attach screenshots. That helps the team fix things fast.

Got feedback about our site or content? Use the contact form and say what could be clearer. We read those messages and use them to improve the help we offer.